Covid-19 Member Information

Last updated: 15/02/2021

We appreciate that the current pandemic will be creating difficulties for some of our members. As your Credit Union, we treat the health, wellbeing and financial concerns of our members with the utmost concern and are closely monitoring the situation and responding on the basis of Government and regulatory advice. The climate is constantly changing and we will keep our members updated with this page.

Office Opening

On advice of the government in their efforts to combat the spread of coronavirus, we have taken the decision to close our Head Office as well as the service points in Great Yarmouth and at The Stage. We appreciate and understand this will create difficulties for those who use cash but the safety of our members and volunteers is our primary concern. Therefore we will not be offering any face-to-face services at this current time.

We will continue to do all we can to deliver our services online, by email, phone or text and thank you for your patience and understanding through this difficult period.

To make contacting us easier, we are committing to Opening Times for our phone number (01603 764904);

  • Monday to Saturday: 10:30-12:30 & 1:30-2:30
  • Although other high street shops and offices are reopening, it is difficult to make our offices safe for our members and volunteers. For this reason we have decided to remain closed until further notice.

    However, we are continuing to develop our processes so that we can offer a wider range of online services for members; for example, the ability to sign loan agreements without needing to visit our offices or print/scan/post documents to get a loan.


    We understand that the current crisis will affect some members' finances and their ability to pay back their Credit Union loans. We ask you to stay in contact with us and we will do whatever we reasonably can to help you through this period.

    For example, if you are struggling to keep up with your loan repayments, we can discuss options that benefit both you and the Credit Union as a whole. If you simply stop paying your loan, it affects our organisation and all our members.

    One option might be to make loan payments from your savings, if you have enough shares. If you are eligible and can prove that your income has been reduced as a result of the pandemic, another option might be to reschedule your loan with a lower regular repayment or agree a short term payment 'holiday'.

    Credit Unions operate under a different regulatory regime to banks and so we will be operating on a case-by-case basis. In this way, our members and the regulators can be confident that we are acting both sympathetically and prudently.


    For further support, we would direct our members to Citizens Advice or the Norfolk County Council's Coronavirus page.

    The Money Advice Service has created a Money Navigator Tool to offer money guidance for anyone experiencing the following;

  • Your income is down and you're worried about your future finances
  • You've been furloughed and need help to get back on track, including after a payment holiday
  • You're facing redundancy or have lost your job
  • You're self-employed and work has dried up
  • You want to make the most of any money you've saved during lockdown
  • The Money Navigator Tool will ask you a series of quick questions about your current situation and give you an action plan, including advice on which organisations can help in your specific scenario.

    The Money Advice Service is a free and impartial money advice service set up by the UK Government and is an arms-length body of the Department for Work and Pensions.

    We would like to thank all our members for their patience and understanding during this difficult time and hope you all stay safe and healthy throughout this unprecendented period and beyond.